No matter the size of the business, call center agents around the world are struggling to keep their heads above water as they continue to be bombarded with enquiries. Take WestJet, a Canadian airline, for example – on March 12th 2020, their website was showing phone wait times of over 540 minutes!
Not to mention that many of these call center agents must now work remotely and may lack the equipment or technical set up to do so. For these companies, live chat isn’t just a ‘nice to have’ – it’s essential for their agents to continue working and providing the level of support that their customers expect.
The State of Texas Office of the Attorney General found themselves in this situation and realized they had to come up with a solution, and fast. They contacted Comm100 and within 24 hours, more than 150 of their agents were set up at home with secure and compliant Comm100 Live Chat via the cloud on their desktops, browsers or mobile apps.
If you want to set up live chat to help relieve your phone queues and ensure every customer query is responded to quickly and accurately, then get in touch with Comm100 today.