Conclusion

So what have we learned about Chatbot ROI calculations and Chatbot building? Let’s recap with our top three takeaways from this guide:

• You can calculate potential ROI for your Chatbot using your existing reports and our step-by-step process. Map out a few different scenarios to see what you can save!
• Chatbots are only as good as the planning that goes into them. You can’t expect a new member of staff to be effective immediately, and neither can you expect the same from your Chatbot.
• With a simple step-by-step process of working out intents, creating questions for each intent, assigning synonyms and ongoing training, you can build an effective Chatbot that complements your customer experience.

While Chatbots can be an intimidating area for a layman to dip their toes into, in this guide we’ve aimed to demystify some of the planning and process that makes for truly effective Chatbots and puts them within reach of your business. We hope that this guide has helped you to learn more about the operational aspects of Chatbots and to start to prepare for yours.

If you’re looking for a Chatbot solution, contact us to find out more about how our AI-infused Chatbot can help you get future-ready and reap the rewards of automation in your customer service function!