Chatbots offer a range of benefits to your business, your customers, and your agents. They’re always on, they’re fast, and they don’t ever get tired of answering the same question over and over again. Bots can accomplish tasks without supervision, consistently and efficiently. And they can capture feedback and generate a wealth of data that can be used to improve your business.
Like any new technology investment, perfecting a chatbot takes time, patience, and a well thought-out strategy. You may not yet have the vision or infrastructure to take full advantage of a chatbot just yet, but this step-by-step checklist will get you there – and a good vendor will help you every step of the way. By answering the above questions to develop your strategy, you’ll be on your way to greater business efficiencies, happier customers, and more productive agents!