50 Customer Service Training Activities for Live Chat and Telephone Teams
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Activity 50
Focus | Duration | What You’ll Need |
---|---|---|
Difficult Customers, Best Practice | 30 minutes | Whiteboard or flipchart |
Split your team into pairs.
Ask pairs to imagine their absolute worst case scenario customer interaction that could realistically happen in the course of their day to day work. The sky is the limit here – it’s fine to be really creative with this! Ask them to discuss this in their pairs for a few minutes.
Then, ask them to discuss in their pairs a few questions. Give them ten minutes or so for this.
Once finished, ask the team members to discuss their scenario and the types of things they thought about. Draw out any interesting points or themes.
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