50 Customer Service Training Activities for Live Chat and Telephone Teams
50 Customer Service Training Activities for Live Chat and Telephone Teams
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Activity 49
| Focus | Duration | What You’ll Need |
|---|---|---|
| Communication | 5-10 minutes | A measuring tape, random items of clothing and accessories |
Ask for a volunteer and begin taking measurements and placing the items of clothing on them, encouraging them to put on the jacket, or hat, etc. without saying a single word.
After several uncomfortable minutes of measuring their arms and even the distance between their eyes, ask the volunteer how this felt. They should say it was pretty awkward!
Then, ask other participants what they think you were doing. They will probably just say you were being weird!
Ask another volunteer to stand up, and offer them the coat, asking questions like:
What do you think about this one? Does it fit well? Perhaps I should measure the width of your shoulders, is it okay if I do that?
Finish the roleplay and ask some questions:
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