50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 43

The Stranger Challenge

AppSumo has developed a great challenge to get people out of their comfort zone and making connections, which is important for customer service agents who need to be a little more assertive than shy.

This is a great challenge for virtual teams as well, as it doesn’t require an immediate presence and can be done on individual time.

All you have to do is direct workers to this website and have them follow the instructions.

The Stranger Challenge requires that workers print out the “I Don’t Know This Person” sign, and find a stranger who agrees to pose for the photo with them, effectively pushing them out of the bounds of introverted behavior.

Then challengers can upload their photo onto the site to be featured in the gallery!

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