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50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 43

The Egg Drop


This classic science class project isn’t just for teenagers—it’s also an activity that can help adults think outside of the box and connect with their deeper problem-solving skills and abilities.

Have your team split into smaller groups by randomly selecting a name from a hat.

The idea here is to face challenges with co-workers they might not traditionally work with, just like how you can’t pick what customers you’re dealing with or what problems you may face.

Now present each group with an egg and encourage them to use whatever supplies exist around the office to create a casing/contraption that can survive a drop form the top of the building, and to convene with their groups over lunch.

At the end of the week have teams drop their eggs from the top of a building to see which eggs survive and which go splat!