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50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 41

The Dress

This is a powerful activity designed to show us that even things that we consider unchangeable in the way they are perceived – like color – can be seen totally differently by different people.

Show your team the picture of “The Dress” and ask them what color it is – is it blue and black or white and gold?

The picture should promote some good natured argument! Let your team reason with each other for a little while. You will find that the group is split, or that some group members are even able to see it both ways. For those who have not seen this picture before, explain that this picture emerged on the internet in 2015 and is still being investigated by scientists because of its ability to show differences in color perception between people.

Now, pose some questions to the group:

  • How did you feel about those who saw the dress the same way as you?
  • How did you feel about those who saw the dress differently?
  • Point out that when this phenomenon occurred, people even put themselves into “Teams” on social media – Team Blue/Black and Team White/Gold. What are the implications of this?
  • Point out that when this phenomenon occurred, people even put themselves into “Teams” on social media – Team Blue/Black and Team White/Gold. What are the implications of this?

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