50 Customer Service Training Activities for Live Chat and Telephone Teams

Next Chapter Download PDF

Activity 34

Show and Tell

Give each participant a piece of paper and five minutes to recreate a difficult customer service experience they had and to share how they resolved it.

This could be due to a number of factors, whether it be a difficult customer, internal error, or multitasking strains.

Encourage participants to think creatively. Then have the team break up into smaller groups of 3 to 5.

Each person should share with their group the situation and how they handled it. Then other members in the group should be encouraged to offer a compliment on what the speaker did well in the situation, as well as offer suggestions for the future.

Get started today

Join thousands of happy Comm100 customers

Start Free TrialBook Demo

Want to learn more? Watch a product tour!