This activity is adapted from 10 Customer Service Activities To Supercharge Your Team.
Have groups of two to four get together and decide collectively: What are the three best items to bring on a trip? Give them a short amount of time and then ask them to share their answers.
As they share their answers, quiz them on why they needed that particular thing and what type of destination it would be appropriate for. If a person says clothes, for example, ask them if the clothes are for warm or cold weather. If someone says money, ask if cash or card is better where they are heading.
In the second round, give each group a slip of paper with a destination, and ask them to repeat the activity.