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50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 29

Protectors and Enemies

This is a fun game to play when you have your team in a reasonably large room and you want something to energize them after a long training session or when returning from lunch.

Tell your team members to silently select one person in the room who will be their protector. Give them a moment to do this.

Then, ask your team members to silently select one person in the room who will be their mortal enemy. Remind them that this game is just for fun, it doesn’t mean that the chosen person is actually their enemy!

Each person’s job is to try to keep their protector physically between them and their enemy at all times.

Ask the team to start and watch the fun begin as team members start running around the room!

Stop the game whenever you wish and ask a few people if they succeeded in keeping their protector between them and their enemy. You can also ask who people’s protectors and enemies were.

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