50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 27

Movie Madness

This energizer works very well with a large team, although you can run it with a smaller group by imposing time restrictions.

Ask your team to think of their favorite movie.

Then, ask them to line up in alphabetical order, using the first letter of their favorite movie. Make sure you tell them which end of the line is A, and which end is Z.

Impose a challenging timescale for this. For groups of less than ten, thirty seconds is a good time. For groups bigger than this, a minute is an appropriate time.

Once the team is finished, ask them to shout out their favorite movie, starting with the “A” end of the line, to see if they got it right.

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