50 Customer Service Training Activities for Live Chat and Telephone Teams
50 Customer Service Training Activities for Live Chat and Telephone Teams
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Activity 27
| Focus | Duration | What You’ll Need |
|---|---|---|
| Best Practice, Teamwork | 20-30 minutes | Print outs of your company’s mission statement (or digital copies), and pieces of paper, pens (or access to a shared document) |
This activity is adapted from The Big Book of Customer Service Training Games.
Divide your team into smaller groups based off of different departments, or people who share similar duties or shifts.
Discuss the company mission statement as a whole, and then ask each group to create a collective mission statement for their team.
Have a spokesperson from each group present their mission statement after fifteen minutes.
Encourage the other groups to share their thoughts as the groups take turns to share their mission statements.
Once finished, pose some questions for discussion:
Then, with the extra time, encourage individuals to create their own personal mission statement with the company, and suggest they keep it somewhere visible in their office or on a sticky note attached to their computer.
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