50 Customer Service Training Activities for Live Chat and Telephone Teams
50 Customer Service Training Activities for Live Chat and Telephone Teams
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Activity 26
| Focus | Duration | What You’ll Need |
|---|---|---|
| Teamwork, Communication | 30-40 minutes | String, 30 pieces of dry pasta (per group), one marshmallow (per group), one meter of tape (per group), one piece of string (per group), timer or stopwatch |
This design challenge was made famous by Peter Skillman at a conference in 2007, and even has a Ted Talk discussing its benefits.
This activity works brilliantly in conjunction with Belbin’s team roles, to illustrate the different roles in action.
To start, divide people into groups of 3 to 6, and give them the supplies listed above. Then give them 18 minutes to build the tallest, free-standing tower.
Once done, ask the groups some questions to draw out how they worked together to complete the activity:
Don’t forget to take pictures of the resulting towers—you’ll be inspired by the creativity!
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