50 Customer Service Training Activities for Live Chat and Telephone Teams

Introduction

01

Activity 1
A Tangled Web

02

Activity 2
Animal Magic

03

Activity 3
Are You Listening?

04

Activity 4
Attitude Anchors

05

Activity 5
Better Together

06

Activity 6
Blind Drivers

07

Activity 7
Candid Camera

08

Activity 8
Catch!

09

Activity 9
Compelling Communication

10

Activity 10
Consensus

11

Activity 11
Conversation Rewind

12

Activity 12
Customer Service Alphabet

13

Activity 13
Customer Service Charades

14

Activity 14
Customer Service Coat of Arms

15

Activity 15
Customer Service Means…

16

Activity 16
Customer Service Superheroes

17

Activity 17
Drawing Blind

18

Activity 18
Empathy Bingo

19

Activity 19
Famous Communicators

20

Activity 20
Football Fun

21

Activity 21
Four Square

22

Activity 22
Fresh Perspectives

23

Activity 23
HEARD Roleplay

24

Activity 24
Let Me Tell You What I Can Do

25

Activity 25
Marshmallow Challenge

26

Activity 26
Mission Possible

27

Activity 27
Movie Madness

28

Activity 28
Pipe Cleaner Sculpture

29

Activity 29
Protectors and Enemies

30

Activity 30
Questions Only

31

Activity 31
Road Trip

32

Activity 32
Salt and Pepper

33

Activity 33
Say My Name

34

Activity 34
Show and Tell

35

Activity 35
Step into the Difficult Customer’s Shoes

36

Activity 36
Stuck in Quicksand

37

Activity 37
Telephone

38

Activity 38
The Bus Driver

39

Activity 39
The Change Challenge

40

Activity 40
The Curse of Knowledge

41

Activity 41
The Dress

42

Activity 42
The Egg Drop

43

Activity 43
The Stranger Challenge

44

Activity 44
Thoughts, Feelings, Behavior

45

Activity 45
Touch Something Green

46

Activity 46
True, True, False

47

Activity 47
Unique Perspectives

48

Activity 48
Values in Action

49

Activity 49
What Are You Doing?

50

Activity 50
Worst Case Scenario

51

Activity 51
Write Customer Letters

52