50 Customer Service Training Activities for Live Chat and Telephone Teams
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
Activity 16
Focus | Duration | What You’ll Need |
---|---|---|
Best Practice, Teamwork | 20 minutes | Flipchart/whiteboard and different colored pens |
This is a fun activity to get your team members thinking about the attributes of great service that are really important to your organization.
Split your team into groups of three or more and ask each group to draw a picture of their customer service superhero on a flip chart or whiteboard. This superhero should embody everything that your customers want. It can be as fun, irreverent and artistic as they like. Ask them also to come up with a name for their superhero.
Once the groups are done, ask each team to introduce their superhero and explain the rationale for certain features.
As the groups describe their pictures, point out particular features you really like. You can either pick a winning team and give them a small prize, or congratulate everyone for their contribution. The finished pictures can be put up in your office to remind everyone what great service looks like!
By clicking "Subscribe", you agree to our Privacy Policy.
Join thousands of happy Comm100 customers
Get Comm100 FreeBook DemoWant to learn more? Watch a product tour!