This is an activity which can be adapted for any particular area of work or customer service.
Give each team member a copy of the template and explain that this is a template for a coat of arms. Coats of Arms were traditionally used symbolically to denote particular aspects of a family’s identity that they felt were especially important for others to know.
Explain that for this activity, team members will be drawing their own personal customer service coat of arms. Each quadrant should contain something that represents customer service to them.
Give team members 15 minutes to draw their coat of arms, and 15 minutes for the team to share and explain their representations.
Draw out similarities and differences between each other’s drawings.