50 Customer Service Training Activities for Live Chat and Telephone Teams
50 Customer Service Training Activities for Live Chat and Telephone Teams
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Activity 13
| Focus | Duration | What You’ll Need |
|---|---|---|
| Communication, Energizer | Depends on group size (and how much fun you’re having!) | A list of relevant phrases/words to your industry and company |
Good old-fashioned charades can teach your team a lot about the importance of both verbal communication and body language. Also, it’s just plain fun, and as a result sure to help your team bond.
Give each individual a word or phrase. Have the first participant stand up and act out their word (without saying anything!)
You can create a list of words or phrases relevant to your company. Otherwise, you could try the following suggestions, some harder than others:
While the traditional game has the person who guesses the word/phrase correctly perform next, it’s often easier and more efficient to assign turns no matter who guesses correctly.
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