50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 13

Customer Service Charades

Good old-fashioned charades can teach your team a lot about the importance of both verbal communication and body language. Also, it’s just plain fun, and as a result sure to help your team bond.

Give each individual a word or phrase. Have the first participant stand up and act out their word (without saying anything!)

You can create a list of words or phrases relevant to your company. Otherwise, you could try the following suggestions, some harder than others:

  • Email
  • Hanging up the phone
  • Coffee break
  • Telephone
  • Late for work
  • Put yourself in their shoes
  • Cold transfer
  • Live chat
  • Communication
  • Success

While the traditional game has the person who guesses the word/phrase correctly perform next, it’s often easier and more efficient to assign turns no matter who guesses correctly.

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