eBook

50 Customer Service Training Activities for Live Chat and Telephone Teams

Next Chapter Download PDF

Activity 4

Attitude Anchors

The concept of an attitude anchor is an activity or thing that helps you maintain the awesome attitude you need in order to be effective in customer service.

There are two attitude anchors: maintenance anchors, which help you maintain a positive attitude, and repair anchors, which help you fix your bad moods.

Hand out the worksheets which will prompt your group to think about and write down their anchors. They may be small things, like going for a walk or drinking some tea—encourage your agents to think about little things that help them elevate their mood.

Then ask your group to share some of their ideas, so that everyone can borrow each other’s ideas if they find they are lacking in anchors.

Attitude Anchors

What recovery anchors can I use to get me back on my feet when I’m feeling stressed?

____________________________________________________________

____________________________________________________________

____________________________________________________________

____________________________________________________________

What maintenance anchors can I use to stop me getting stressed in the first place?

____________________________________________________________

____________________________________________________________

____________________________________________________________

____________________________________________________________

Get started today

Join thousands of happy Comm100 customers

Get Comm100 FreeContact Sales

Want to learn more? Watch a product tour!