50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 2

Animal Magic


This activity works best when it’s done as an energizer just for fun – although you could potentially draw some parallels to barriers in communication.

Ask your team to silently think of their favorite animal.

Then, ask them to get in a line, with the biggest animals at one end and the smallest animals at the other. The only catch is – team members can only organize themselves by making the sounds and performing the actions of their chosen animal!

Tell the team to start and watch the fun!

Once the team have finished, ask them to call out their chosen animals to see if they guessed correctly.

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