50 Customer Service Training Activities for Live Chat and Telephone Teams

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Activity 1

A Tangled Web

This activity is adapted from mftrou.com.

A Tangled Web is an activity that everyone can participate in together, making it an exceptional team building activity.

Have everyone stand up in a circle, facing inward. The first person is to hold the ball of yarn in his or her hands, and then state a fact about themselves. (For example, “My favorite food is sushi.”).

Everyone who relates or agrees to that statement raises their hand. The first hand the yarn-holding individual sees will get the rest of the yarn. He or she will hand the ball to this person, while still holding on to an end of the yarn.

At the end (and after a number of chuckles), you’ll find that the web is incredibly tangled—proving the importance of your interconnected team.

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