Chat Distribution Rule

Comm100 Live Chat provides powerful distribution rules, allowing you to define how a chat should be allocated whenever a chat request is routed to a department with multiple available agents.

Chat Volume

This report keeps you informed of the overall chat handling situation, agent performance, and service efficiency in real time, allowing you to make timely adjustments.

[White Paper] Comm100 Live Chat Routing

Rule-based automatic routing is one of Comm100 Live Chat’s most beneficial features for businesses. In this white paper, we will discuss some common chat routing scenarios, how they can benefit your business and how to implement them.

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