Live Chat Avaya Integration

While you can multitask with live chat without compromising customer service quality, it can be difficult to handle chat inquiries and phone call at the same time. The Comm100 Live Chat Avaya integration ensures that chat requests will only be assigned to agents who are not answering a call and are available, and vice versa.

Enable Multi-Channel Customer Support

After the integration, live chat is added as a customer support channel in your contact center and agents can handle requests from multiple channels such as chat, call and email. This enables unified support team management and resource allocation. At the same time, customers have another channel to reach your support team.

Live Chat Avaya Integration - Enable Multi-Channel Customer Support

Keep Phone and Chat Support in Order

The integration allows Comm100 Live Chat and Avaya Aura® Contact Center to share agent statuses with each other. This ensures that no incoming call will be distributed to an agent who is handling chats and vice versa, no chat will be assigned to an agent when he/she is answering a call.

Live Chat Avaya Integration - Keep Phone and Chat Support in Order

Request a Demo

Want to learn more about how this feature can meet your specific business needs? Request a 15-minute demo with us. One of our product specialists will call you back.