Explore best practices on improving student engagement in higher education.

Get started

If you’re looking for an AI chatbot capable of automating a significant portion of your frontline customer care without compromising on service quality, you’ve come to the right place. Comm100’s AI Chatbot combines powerful AI with an easy-to-use, code-free UI so that you can have the confidence, control, and comfort you need to take full advantage of everything that AI has to offer.

Book Demo
Comm100 AI Chatbot speaks to human

A bot that speaks human

Making sense of the wide range of human expression, language, and grammar (have you ever misunderstood a text message?) is critical for successful conversations between your customers and your chatbot. Comm100’s Chatbot AI technology uses advanced Natural Language Processing (NLP) and chatbot conversational AI to understand dialog, quickly identify intent, and take relevant action to move to resolution.

Comm100 AI Chabot can answer visitors' questions

So much more than an FAQ Bot

If a chatbot is to go beyond merely serving as an interactive FAQ, it must be able to do more than deliver answers; it has to take action. Comm100’s AI-powered chatbot can help customers accomplish their goals like booking meetings and making payments through seamless connections to other business systems. Conditional Logic can also be used to personalize every customer interaction based on a customer’s profile and relationship with your business. All of this adds up to an AI customer service solution that does so much more than answer basic questions – it gets stuff done!

Comm100 AI Chatbot offers multichannel solutions while ensuring service quality

Multiple channels - one deployment

Imagine a Facebook Messenger AI chatbot… it’s yours. With just one deployment, you can provide AI-powered customer service on Facebook, Twitter, WhatsApp for Business and SMS, as well live chat. Our multi-platform chatbot lets you improve efficiency across your key digital support channels – without comprising on service quality.

Comm100 AI Chatbot enables you to train your chatbot to be more intelligent

Human-guided machine learning

The secret to any good AI chatbot solution is its ability to learn from conversations. Just like school, your bot needs someone to check on its answers from time to time. The Comm100 AI console features a simple interface that lets you train your AI chatbot on the more complex questions quickly and easily – no data science degree needed! Because you’ve got other important work to do.

Comm100 AI Chatbot handles routine tasks and brings agents in when it's needed

Bot-Agent Cooperation

Everyone knows that not all conversations are meant for bots. When your visitors have especially complex needs, or a VIP logs on, you want to be able to take the reins of a chat or at least monitor the conversation. Comm100’s online AI chatbot offers complete control over which conversations it handles, and when it hands them over to its human counterparts.

Comm100 AI Chatbot provides comprehensive reports

Comprehensive AI Chatbot reporting

Comm100 provides a robust reporting suite that allows you to measure the performance of your AI chatbot. Detailed reports for the number of chats resolved by the bot, real-time Sentiment Analysis, and answer confidence allow you to prove ROI and identify opportunities to improve your chatbot. It also includes comparative reports between bots and agents, so you can understand how the bot measures up to its human counterparts.  

Get started today

Join thousands of happy Comm100 customers

Book Demo

Want to learn more? Watch a product tour!

Related resources

Comm100 eBook about Task Bots
An Introductory Guide to Task Bots
Comm100 Resource of Chatbot Calculator
ROI Calculator
Chatbot ROI calculator
ASEBP Customer Story Cover Image
Customer Story
ASEBP Reduces Wait Time & Improves CSAT with Comm100 Live Chat & Chatbot