Comm100 is releasing an update which will allow third-party bot integrations and improve the functionality of our Salesforce integration.
These changes will be implemented between 11:30 PM Mar. 1 and 00:30 AM Mar. 2 Pacific time. After the release, you are advised to restart your agent console to be updated to the latest version and use the new features.
There will be service interruption between 11:35 PM Mar. 1 and 00:00 AM Mar. 2 to the web version agent console under the normal URL address you use. During this time, to avoid interruption to your ongoing chats, you can choose to use this link instead for web version agent console, or use the desktop chat app.
If you are currently a free member, all Comm100 functions will be offline
If you are currently a paid member, you will still be able to chat using the agent console but other Comm100 functions will be unavailable. You may refer to below for a complete list of services which will be unavailable during this update:
Thank you for your patience while we work to improve our products.