Comm100 is releasing an update which will allow third-party bot integrations and improve the functionality of our Salesforce integration.

These changes will be implemented between 11:30 PM Mar. 1 and 00:30 AM Mar. 2 Pacific time. After the release, you are advised to restart your agent console to be updated to the latest version and use the new features.

There will be service interruption between 11:35 PM Mar. 1 and 00:00 AM Mar. 2 to the web version agent console under the normal URL address you use. During this time, to avoid interruption to your ongoing chats, you can choose to use this link instead for web version agent console, or use the desktop chat app.

If you are currently a free member, all Comm100 functions will be offline

If you are currently a paid member, you will still be able to chat using the agent console but other Comm100 functions will be unavailable. You may refer to below for a complete list of services which will be unavailable during this update:

Comm100 Chatbot
  • Chats routed to bot will instead be routed to agents.
Comm100 Control Panel
  • Control Panel is not accesible. You can log in the Comm100 Agent Console via desktop app or via this link.
Agent Side
  • Cannot manually invite a visitor to chat.
  • Cannot be reminded if agent password has been expired.
  • Cannot change Settings from inside the agent console.
  • Cannot check the visitor history
  • Cannot attach a chat to ticket
  • Cannot use Promote feature
  • History information such as Visits/Chats cannot be synchronized. Chats will be temporarily marked as 0 and Visits as 1.
  • Cannot use forgot password function
  • Cannot use Ticket integration
  • Cannot use Social Media integration
  • Cannot use Knowledge Base integration
  • Cannot use Email Marketing product
  • Cannot use integration
  • Cannot use Zendesk integration
  • Cannot use Salesforce integration
  • Cannot use RESTful API
  • Cannot use Ban feature

Visitor Side

  • Cannot use Facebook login in the pre-chat window
  • Cannot download chat transcripts pdf if a chat starts before the release and ends during the release

Thank you for your patience while we work to improve our products.