Notice

During this update, you will still be able to chat using the agent console but other Comm100 functions will be unavailable. You may refer to below for a complete list of services which will be unavailable during this update:

Comm100 Chatbot

• Chats routed to bot will instead be routed to agents

Agent Side

• Cannot manually invite a visitor to chat
• Cannot be reminded if agent password has been expired
• Cannot change Settings from inside the Agent Console
• Cannot use Agent Console Extension
• Cannot check the visitor history
• Cannot attach a chat to ticket
• Cannot use Promote feature
• History information such as Visits/Chats cannot be synchronized. Chats will be temporarily marked as 0 and Visits as 1.
• Cannot use forgot password function
• Cannot use secure form
• Cannot use Ticket integration
• Cannot use Social Media integration
• Cannot use Knowledge Base integration
• Cannot use Join.me integration
• Cannot use Zendesk integration
• Cannot use Salesforce integration
• Cannot use RESTful API
• Cannot use Ban feature
• Cannot use Comm100 mobile app

Visitor Side

• Cannot use Facebook login in the pre-chat window
• Cannot download chat transcripts pdf if a chat starts before the release and ends during the release

Thank you for your patience while we work to improve our products.