During this update, you will still be able to chat using the agent console but other Comm100 functions will be unavailable. You may refer to below for a complete list of services which will be unavailable during this update:
Comm100 Chatbot
- Chats routed to bot will instead be routed to agents
Agent Side
- Cannot manually invite a visitor to chat
- Cannot be reminded if agent password has been expired
- Cannot change Settings from inside the Agent Console
- Cannot use Agent Console Extension
- Cannot check the visitor history
- Cannot attach a chat to ticket
- Cannot use Promote feature
- History information such as Visits/Chats cannot be synchronized. Chats will be temporarily marked as 0 and Visits as 1.
- Cannot use forgot password function
- Cannot use secure form
- Cannot use Ticket integration
- Cannot use Social Media integration
- Cannot use Knowledge Base integration
- Cannot use Join.me integration
- Cannot use Zendesk integration
- Cannot use Salesforce integration
- Cannot use RESTful API
- Cannot use Ban feature
- Cannot use Comm100 mobile app
Visitor Side
- Cannot use Facebook login in the pre-chat window
- Cannot download chat transcripts pdf if a chat starts before the release and ends during the release
Thank you for your patience while we work to improve our products.