To ensure that our platform meets the highest performance standards, we have a scheduled system maintenance on July 21st between 07:00 pm and 07:30 pm Pacific time.

How does this affect you and your customers?

With our MaximumOn technology, you will still be able to chat using the Agent Console but some Comm100 features will be unavailable. Click here to access the web version of Agent Console.

You may refer to below for a complete list of services which will be unavailable during this update:

Comm100 Chatbot
  • Chats routed to bot will instead be routed to agents.
Agent Side
  • Cannot manually invite a visitor to chat.
  • Cannot be reminded if agent password has been expired.
  • Cannot change Settings from inside the agent console.
  • Cannot check the visitor history
  • Cannot attach a chat to ticket
  • Cannot use Promote feature
  • History information such as Visits/Chats cannot be synchronized. Chats will be temporarily marked as 0 and Visits as 1.
  • Cannot use forgot password function
  • Cannot use Ticket integration
  • Cannot use Social Media integration
  • Cannot use Knowledge Base integration
  • Cannot use Join.me integration
  • Cannot use Zendesk integration
  • Cannot use Salesforce integration
  • Cannot use RESTful API
  • Cannot use Ban feature

Visitor Side

  • Cannot use Facebook login in the pre-chat window
  • Cannot download chat transcripts pdf if a chat starts before the release and ends during the release

Thank you for your patience while we work to improve our products.