Comm100 is releasing an update which will allow third-party bot integrations and improve the functionality of our Salesforce integration.

These changes will be implemented between 09:40 PM and 10:00 PM Pacific time on March 1st.

To make sure you can use the new features, please restart your agent console after 00:20 AM on March 2nd.

During this update, you will still be able to chat using the agent console but other Comm100 functions will be unavailable. You may refer to below for a complete list of services which will be unavailable during this update:

Comm100 Chatbot
  • Chats routed to bot will instead be routed to agents.
Agent Side
  • Cannot manually invite a visitor to chat.
  • Cannot be reminded if agent password has been expired.
  • Cannot change Settings from inside the agent console.
  • Cannot check the visitor history
  • Cannot attach a chat to ticket
  • Cannot use Promote feature
  • History information such as Visits/Chats cannot be synchronized. Chats will be temporarily marked as 0 and Visits as 1.
  • Cannot use forgot password function
  • Cannot use Ticket integration
  • Cannot use Social Media integration
  • Cannot use Knowledge Base integration
  • Cannot use Join.me integration
  • Cannot use Zendesk integration
  • Cannot use Salesforce integration
  • Cannot use RESTful API
  • Cannot use Ban feature

Visitor Side

  • Cannot use Facebook login in the pre-chat window
  • Cannot download chat transcripts pdf if a chat starts before the release and ends during the release

Thank you for your patience while we work to improve our products.