Comm100 is releasing an update which will allow third-party bot integrations and improve the functionality of our Salesforce integration.
These changes will be implemented between 07:40 PM and 08:00 PM Pacific time on March 1st.
To make sure you can use the new features, please restart your agent console after 00:20 AM on March 2nd.
During this update, you will still be able to chat using the agent console but other Comm100 functions will be unavailable. You may refer to below for a complete list of services which will be unavailable during this update:
Thank you for your patience while we work to improve our products.