Comm100 is proud to announce the London Metropolitan Police has been named as a finalist in the Best Use of Voice of the Customer category of the Engage Awards 2019 – the only customer and employee engagement industry awards in the U.K.
The London Metropolitan Police has undertaken an effort to truly transform how they engage with the public, ensuring that citizens could have impactful, worthwhile interactions via digital channels. As part of this effort, they implemented live chat with Comm100, becoming one of the first police services in the United Kingdom to successfully employ live chat as a support channel. For January through June 2019, 87 percent of users said they would use the London Metropolitan Police’s live chat again and 81 percent were satisfied with their interaction, showing that customer satisfaction with the channel is increasing over time.
“We wanted citizens to be able to instantly connect with us and receive the help they needed efficiently and effectively, while maintaining the personal nature of communication they’d experience if they were to interact with us via other channels,” said Dave Jackson, head of control rooms at London Metropolitan Police. “Being recognized as a finalist in the Best Use of the Voice of the Customer category reinforces our belief that we can use technology like live chat to enhance the quality of our engagement with citizens.”
“By using live chat to engage with citizens, the London Metropolitan Police is helping to redefine the way police services think about communicating with stakeholders,” said Jeff Epstein, VP of product at Comm100. “We are proud to work with organizations like the Met Police that recognize the value of implementing innovative customer experience solutions in the public sector.”
The Engage Awards, organized by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across categories spanning every single industry sector.
This year’s winners will be announced in a ceremony at the Westminster Park Plaza Hotel on Monday, November 11th, attended by hundreds of customer and employee engagement professionals and hosted by Hugh Dennis.
About Engage Awards/Engage Business Media
The Engage Awards showcase organizational excellence and also recognize individuals who have accomplished signiﬁcant achievements within the customer and employee engagement market.
Comm100 is an award-winning global provider of omnichannel customer engagement solutions powered by automation, AI, and a friendly interface that’s fast and easy for both visitors and agents to use. Organizations like Rackspace, Stanford University and Home Trust Bank use Comm100 to deliver meaningful real-time conversations.
VP Marketing, Comm100