Live Chat Zendesk Integration

Manage your chat transcripts and offline messages in Zendesk

Comm100 Live Chat can be easily integrated with Zendesk so that chat transcripts and offline messages will be automatically delivered to your Zendesk account as tickets for effective followup and management.

Live Chat Zendesk Integration

Create Tickets for Chat Transcripts & Offline Messages Automatically

With the Zendesk integration, whenever a live chat is ended, or an offline message is submitted, the chat transcript or the message content will be sent to your Zendesk account to generate a new ticket. Tickets from the same visitor will be added to the same customer in Zendesk.

Create Tickets for Chat Transcripts & Offline Messages Automatically

Recognize Zendesk User in Live Chat Immediately

When a customer chatting with you is already in your Zendesk customer list, you will see a Zendesk icon appearing right under the name of the customer on your chat panel and by clicking on the icon, you will be directed to the customer’s Zendesk profile page, where you can get a clear view of the customer’s basic information as well as previous contact history.

Recognize Zendesk User in Live Chat Immediately

How to Integrate Comm100 Live Chat with Zendesk?

Just enter your Zendesk account details in Comm100 Live Chat’s control panel and you are ready to enjoy the benefits of seamlessly integrating live chat with Zendesk. To get started, read our step-by-step setup guide.

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Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.