Features | Support

Comm100 Technical Support

Comm100 provides outstanding technical support. If you are not sure or don’t remember how to use a specific feature, our team is always here to help and guide your team. Our proven case management and escalation procedures allow us to promptly address critical issues and minimize impacts to your business.

24/7 Service

Our support team is available by live chat and email 24/7 and by phone from 8 am to 5 pm PST every weekday.

Account Manager

Each of our enterprise clients will be assigned a dedicated account manager to work closely with your team in Live Chat, Ticketing & Messaging, Knowledge Base and AI implementation, utilization and analysis. This minimizes your training costs and maximizes the value of customer service in your business.

Helping You Master Comm100 Products

Unsure about how to send auto-invitations, set up departments, customize a chat button or configure SLA policies? Email, call, or chat. We are here to answer all your questions and help you make the software work for your needs. We additionally provide support for product customizations you may require now or later.

Troubleshooting and Emergency Response

Comm100 is committed to providing the most stable and reliable online chat service worldwide. We recognize the dynamic nature of customer engagement platform technology, and we offer a convenient, accessible, and timely process to resolve any technical issue, ensure product stability, and minimize end-user impacts.

When you report an incident, Comm100 support team creates detailed case documentation in our ticketing system, and quickly determines the incident’s severity level. We work with your team to conduct an initial investigation, troubleshoot, and gather additional information as necessary.

Escalation Process

Through our case escalation procedure, any issue is investigated and monitored on an ongoing process until it is successfully resolved. For a time-sensitive and critical incident, our support team escalates as required to the appropriate managers, including our Chief Operating Officer.