With about 50 percent of leisure trips and 40 percent of business trips now being booked online, travel agencies and hoteliers can no longer afford to miss out on web-based bookings.
Offering a live chat service on your website will ensure that you don’t. At critical purchase points, live chat agents can be there to turn a visitor into a paying customer. Live chat also gives agents the chance to up-sell and cross-sell, meaning increased bookings of rental cars to go along with flights, larger hotel rooms, and more.
Savvy travelers who are about to invest in a trip do their research and take their time. Online shoppers want to compare prices and get the best deal on their travel packages. Offering a live chat service makes your travel or tourism site more responsive and accessible. Live chat allows your agents to quickly answer questions about accommodations, meals, flights, hotels, pet policies and transportation facilities as well as suggest alternatives that better match the customer’s budget.
More consumers now than ever are researching and booking travel arrangements directly from their smartphones. If customers have a problem or a question about their reservations or itineraries, they expect quick solutions or answers on the go. Rather than forcing your customer to scroll through hundreds of FAQs, live chat provides instant access to a representative who can immediately assist them.
With Comm100 Live Chat’s mobile chat apps, your agents can chat with visitors on any iOS or Android mobile device. This will allow you to tap into the mobile market and provide travel service and advice no matter what platform your customer is contacting you from.
Live chat is the closest thing you can get to having a concierge desk online – it allows your agents to have real-time interactions with your visitors, without having to make time-consuming phone calls or emails.
Customers want hassle free reservations, so they turn to travel companies and hoteliers that they trust. Offering a chat service shows your customers that their satisfaction comes first, and helps you build the trustworthy image needed to turn a one-time browser into a repeat customer.
Live chat is unlike any other support channel. With live chat, your agents can reply to commonly asked questions with just a few keystrokes, meaning that your agents can handle multiple travel inquiries at the same time without breaking a sweat. This means reduced operational costs, a lower queue, and a shorter wait time for your customers, as opposed to a traditional call center.