Time is one of the most precious resources in health care.
Doctors and staff are constantly facing heavy workloads; digital trends are changing the rules about what’s possible and what’s expected; and it seems like every day new technology is announced which has disruptive and transformative potential in the industry.
In this industry that never sleeps, one of the easiest and most effective ways to save time and cut costs is by investing in live chat as a customer engagement tool.
Our chat solution allows your representatives to handle multiple chats simultaneously, making it more cost-effective than a traditional call center. Studies show that by adding live chat to your support system, you could save 17-30% of what you spend on phone support alone. This real cost difference can free up resources for your health care business or organization that could be put towards patient care.
Comm100 Live Chat can also help you cut costs and improve efficiency by providing trackable analytics that can help you identify operational strengths and weaknesses, helping you assess where else you can save.
Whatever health care service you provide, your patients and clients are relying on you to keep their files confidential and their privacy protected. Comm100 Live Chat uses state-of-the-art security protocols and encryption tools, protecting visitors that contact you through our live chat system. Just like the Electronic Medical Records (EMR) software used by a host of medical firms, our comprehensive security features abide carefully by industry data standards.
Phone support takes time. When answering calls, your support staff has to identify the client, search for that client’s records, and engage in a dozen other tiny tasks that add up to hours lost every week. With Comm100 Live Chat, patient and client information will be at your fingertips, not waiting to be dug out of the administrative clutter.
Live chat agents also have the ability to juggle multiple live chats at once, which means that your patients, visitors, and clients won’t have to spend as much time waiting in the queue. A lower wait time is one of the key factors that leads to customer satisfaction, and the health care industry is no exception.
Customers expect great service regardless of industry vertical. In the age of Amazon deliveries being on your doorstep within a day of clicking ‘buy’, the proliferation of multiple, convenient channels of contact by many companies means that your customer base expects better, more modern service from you too. Even if your company serves an older demographic, their younger relatives will expect to be able to choose how they contact you, and will compare your service to the big hitters in customer care.
Live chat allows you to meet the rising expectations of your customers and deliver a service that’s quick and convenient for them, helping you to put smiles on the faces of patients and relatives alike.
For patients who are suffering from anxiety or mental health disorders, a simple trip to the doctor might feel like an impossible and imposing ordeal. For these individuals, having the opportunity to engage with health care services remotely is a vital stepping stone towards treatment and positive outcomes.
Audio and video chat can give support staff vital clues and information needed to assess mental or emotional states. Depending on the needs of your clients, these interactions can even be made completely anonymous, with no IP tracking or user recording at all, which can enable or improve health care service in settings such as mental health hotlines.