Setting up Live Chat: Customer Experience Matters for Live Chat and Telephone Teams

[eBook] Setting up Live Chat: Customer Experience Matters for Live Chat and Telephone Teams

So, you have made the decision to purchase your live chat software—congratulations!

Although you’ve taken a big step, there’s still something missing. In order to have a successful live chat service, it is important to set up live chat in a way that works with—not against—your unique business strategy. This means creating a live chat experience that fits both your company’s and your customers’ needs.

We have written this eBook as a guideline on how to best set up your live chat in a way that fits your desired customer experience. Its contents are ideal for managers and developers who are looking to design a live chat that is both attractive and functional. Its contents will help you complete the following in the way that is right for you:

  • Add live chat to your website
  • Customize your live chat window
  • Make use of the pre-chat window
  • Make use of the post-chat window
  • Implement proactive chat

Download your free copy now by filling out the form to the right. You can also read it online by clicking the chapter titles below.

Table of Contents

  1. Best Practices for Adding Live Chat to Your Website
  2. Tips and Best Practices for Customizing Your Live Chat Window
  3. Leverage the Power of Pre-Chat Survey: Tips and Best Practices
  4. Leverage the Power of Post-Chat Survey: Tips and Best Practices
  5. Proactive Chat Best Practices with Ready-to-Use Scripts

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