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Live Chat Benchmark Report 2024

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Discover the latest live chat benchmark data to understand how well your team is performing compared to the competition and where it needs to improve.

Discover the latest live chat benchmark data to understand how well your team is performing compared to the competition and where it needs to improve.

Analyzing millions of data points that passed through Comm100’s platform in 2023, this report breaks down all the live chat key benchmarks by team size and industry. With this data at hand, you can learn exactly where your team is excelling and where it needs work.

This year’s report features the following live chat benchmarks:

Chats per agent per month

Customer satisfaction

Wait time

Response time

Chat duration

Mobile chats

Industry breakdown

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