2016 live chat benchmark report

Live Chat Benchmark Report 2016: Help Measure Your Live Chat Success

Live chat is quickly becoming a must-have customer service channel for businesses in an array of different industries.

But after implementing live chat, how can you truly measure your team’s performance? This is a question that concerns executives and management.

To help answer this question, we’ve produced this benchmark report based on the real-world live chat operation data from a large range of different international industries.

This benchmark report explores:

  • Five main customer service metrics: customer satisfaction, wait time, chat duration, chats per month and chats per operator per month
  • The correlation between customer satisfaction and other four metrics
  • Breakdown of the 5 customer service metrics by industries
  • Breakdown of the 5 customer service metrics by countries

Get It Now

By clicking “Download Free”, you agree to our Privacy Policy. We may send you relevant information and offers. If you prefer not to receive them, you can unsubscribe at any time.