Logging into Agent Console, agents cannot see online visitors in the visitor list.
- The page visitors are visiting is not pasted with Comm100 Live Chat code.
- The pasted code has been changed therefore, it does not work properly.
It is not All Visitors being selected in the Visitor Filter.
- With All Chats selected, you can only see the visitors who are chatting or waiting for chat;
- With My Chats selected, you can only see the visitors who are waiting for chat or chatting with you (not other agents).
- Paste your live chat code onto the web page.
- Remove the revised code from your website and copy the original code then paste it onto your website without any changes to it.
- Select All Visitors in the Visitor Filter dropdown list.
For how to put the live chat code onto Joomla Sites, please click here.