We are using Comm100 Live Chat on our website. However, recently, I have noticed that our chat button shows offline even when we have several agents online. I refreshed the webpage but there are no differences. Why?
Log into your account and disable the feature of Route chat requests to a specified agent.
Go to the Live Chat module;
Click Campaign from the left main list;
Click Routing Rules and deselect the option of Route chat requests to a specified agent;
Note: If you have multiple campaigns, please first select the campaign you’re using from the top right screen.
Now that you’ve disabled the function of Route chat requests to a specified agent, your chat button will show online when any agents are online.