In this article we’ll explain the system requirements of Comm100 Live Chat, covering requirements on the server side, visitor side, agent side (Control Panel and Agent Console), and requirements for Audio & Video Chat.
Comm100 Live Chat is hosted on Comm100 servers, so there is no requirement on the server side for you.
Whether you are using Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or other technologies, you can fully integrate Comm100 Live Chat into your website.
Your visitors only need a web browser to initiate a chat request through Comm100 Live Chat. Comm100 Live Chat supports all major browsers on all major operating systems:
Comm100 Live Chat agent side has two parts: Control Panel and Agent Console.
In Comm100 Control Panel, you can manage all your live chat settings and customizations, and view your chat history, reports etc.
Only a web browser is required to use Comm100 Live Chat control panel. Comm100 Live Chat supports all major browsers on all major operating systems. The supported web browsers include Internet Explorer 11 or above, Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari.
Our latest web version Agent Console has been created with HTML 5, which offers the best compatibility working across multiple devices and platforms. The Comm100 Live Chat Web App supports all major browsers on all major operating systems. The supported web browsers include:
Comm100 Live Chat mobile apps for iPhone, iPad and Android devices allow you to stay connected with your website visitors, capturing sales opportunities and allowing you to serve your customers while on the go.
The iOS App is supported on iOS 8.0 or above and compatible with iPhone, iPad and iPod touch. The Android App requires Android 4.0 or above.
Comm100’s Audio & Video Chat is built upon WebRTC communications protocols, which support popular browsers and operating systems. For visitors to initiate audio and video chat requests when using Google Chrome, your website must adopt HTTPS secure web protocol.
Requirements for both the visitor side and agent side are the same, as reflected above. If your agent uses the desktop app version of our Agent Console, they can always launch audio and video chat as long as this feature is enabled in your account.