What are Dynamic Campaigns and how do I set them up?

April 24th, 2018 | Settings & Customizations

Comm100 Live Chat allows you to create Multiple Campaigns, each of which has their own dedicated chat style and settings. For each campaign, you can customize its chat buttons, pre-chat surveys, chat windows, routing rules etc. All you need to do is to get the live chat code of the campaign and implement it on each of your websites or web pages.

The Dynamic Campaign feature is an advanced option of the Multiple Campaigns feature. It allows you to run different campaigns on the same web page. Each campaign has certain rules attached to it and the campaign takes effect on the website or web pages only when the conditions of the rules are met.

Note: The feature is only available in our live chat Enterprise edition.

Step by Step Instructions

  1. Log into your Comm100 account.
  2. Click Campaign at the left menu.
    Customize Live Chat
  3. Click Multiple Campaigns, Advanced, then Dynamic Campaign.
    Live Chat Multiple Campaigns

    Note: Based on your business needs, you can create more Campaigns before setting up the Dynamic Campaign

  4. Click on New Rule to configure the rules.
    Define Dyanmic Campaign New Rules
  5. Define the Name, set up Conditions when the rule will be triggered and select Target Campaign for the New Rule, click Ok to save settings. You can continue to create multiple Dynamic Campaign rules.
    Define Dynamic Campaign New Rules Conditions

    Note: Each rule has a target campaign which defines how your chat button, invitation and visitor side windows should work when the rule is triggered. Be sure not to delete any target campaigns in use, or no chat button would show when the rule of a deleted campaign is triggered.

  6. Choose a Default Target Campaign when none of your rules are triggered.
    Dyanmic Campaign Target Campaign
  7. Copy the Live Chat Code of Dynamic Campaign and paste it onto your website.
    Live Chat Code of Dynamic Campaign

    Note: If you have already installed Comm100 Live Chat code on the webpages, you need to delete it first. You don’t need to re-paste the code when any changes are made to your dynamic campaign.

Now you have completed the process to configure the Dynamic Campaign. Click here to learn more on how to make most out of our Multiple Campaigns feature and the Dynamic Campaigns feature.

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