When I try logging into Chat Console to monitor and chat with my visitors, it tells me Error 2032. What’s Error 2032 and how to fix it?
Error 2032 is caused by network connection related issues. It occurs when your connection to Comm100 server fails.
Please run Comm100 Connection Test Tool and check the status of your connection to Comm100:
If no connection failure is detected, please close Chat Console sign in page and try logging in again.
If any of the connection fails, please check with your webmaster and make sure that your proxy, firewall or other network settings are not blocking Comm100. After that, please re-run the test to check the connection.
It might be that Internet Explorer is interfering with your network connection. Please open Internet Explorer and make sure that Work Offline is unchecked in the File menu.
Comm100 closed SSL 3.0 for security reason, please make sure TLS is enabled so that the Desktop Chat App can work normally.
Open Internet Explorer;
Click Tools and Internet Options;
Go to Advanced tab and locate Security;
Check the option Use TLS 1.0 and click OK to save the change.
We have migrated our SSL certificates to SHA-256. SHA-256 is not compatible with all operating systems and browser. For example, if you are using Windows XP SP2, IE6, you might not be able to use Desktop Chat App.
If you cannot open www.comm100.com, hosted.comm100.com, chatserver.comm100.com on Internet Explorer, you need to upgrade Internet Explorer version or Windows Service Pack.
If you don’t have Internet Explorer, please uninstall Adobe Air and Comm100 Desktop App, reinstall them and try again.