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Troubleshooting: How to resolve Error 2032?

March 2nd, 2016 | Troubleshooting FAQ

Issue

When I try logging into Chat Console to monitor and chat with my visitors, it tells me Error 2032. What’s Error 2032 and how to fix it?

Cause

Error 2032 is caused by network connection related issues. It occurs when your connection to Comm100 server fails.

Solution

Please run Comm100 Connection Test Tool and check the status of your connection to Comm100:

  • If no connection failure is detected, please close Chat Console sign in page and try logging in again.

  • If any of the connection fails, please check with your webmaster and make sure that your proxy, firewall or other network settings are not blocking Comm100. After that, please re-run the test to check the connection.

Important Notice to Desktop App Users

If you have no problem logging into Web App of Chat Console but get Error 2032 when accessing Desktop App, please try the troubleshooting methods below:

  • It might be that Internet Explorer is interfering with your network connection. Please open Internet Explorer and make sure that Work Offline is unchecked in the File menu.

    Uncheck Work Offline under Tools
  • Comm100 closed SSL 3.0 for security reason, please make sure TLS is enabled so that the Desktop Chat App can work normally.

    1. Open Internet Explorer;

    2. Click Tools and Internet Options;

      Internet Options under Tools
    3. Go to Advanced tab and locate Security;

    4. Check the option Use TLS 1.0 and click OK to save the change.

      Check Use TLS 1.0
  • We have migrated our SSL certificates to SHA-256. SHA-256 is not compatible with all operating systems and browser. For example, if you are using Windows XP SP2, IE6, you might not be able to use Desktop Chat App.

If you cannot open www.comm100.com, hosted.comm100.com, chatserver.comm100.com on Internet Explorer, you need to upgrade Internet Explorer version or Windows Service Pack.

If you don’t have Internet Explorer, please uninstall Adobe Air and Comm100 Desktop App, reinstall them and try again.