05/31/2018 | Release Updates – Social Media Reporting (On Cloud Platform)

Comm100’s social media reporting allows you to access a full suite of reports for your social media integration, available for free for all Enterprise Cloud Server clients. The new reports deliver real-time insights into your social media customer service activities, helping you to better understand your social workload and resolution efficiency.

Available Reports include:

• Social Real Time Report
• Social Volume Report
• Social Source Report
• Social Efficiency Report

For additional details, please read: Introducing Comm100’s Social Report.