Reference for Webhook event: Agent Status Changed

December 17th, 2018 | API & Webhooks

Comm100 Live Chat Webhooks support both HTTP and HTTPS URL. You will get the call back with the following properties when the Agent Status Changed event occurs.

The data is in JSON format. Here is the introduction for JSON.

Agent changes status to Online

{
   "event":"online",
   "event_id":5282,
   "operator_id":1
}

Agent changes satus to Away

{
   "event":"away",
   "event_id":5283,
   "operator_id":1
}

Agent logs into Agent Console

{
   "event":"login",
   "event_id":5284,
   "operator_id":1
}

Agent logs out of Agent Console

{
   "event":"logout",
   "event_id":5285,
   "operator_id":1
}
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