Comm100 Live Chat Report API allows you to pull raw reporting data from Comm100 Live Chat into your own systems. It can be used to:
To learn how you can utilize Comm100 Live Chat Report API, please check out our API Help Guide.
We have updated our ticketing system to bring new features that help improve your agent workflow and efficiency. Main features include:
For additional details, please read: What’s New in Comm100’s Ticket Release (June 2018)
Live chat transcripts can be automatically or manually sent to the certain email account(s). Now you can also add Agent Wrap-Up information to the chat transcript email.
When Agent Wrap-Up is required field, the email will be sent when the wrap-up form is submitted or 1 hour after the chat ends, whichever comes first. Read this article to learn more.