Why is my chat button not working?

February 28th, 2019 | Troubleshooting FAQ
Issue you’re experiencing

When I click on the chat button nothing happens. The chat window does not open.

Possible Cause
  1. You are using a custom chat button and it is not properly configured.
  2. The live chat code on your website is outdated and cookies are set to disabled in your browser.
Potential Solutions
  1. If you are using a chat link make sure the URL linked to the button is correct.
  2. Paste live chat installation code on your website and use JavaScript methods to open the chat window when that custom button is clicked.
  3. If you are using an old version of your live chat code, ask your visitors to enable the browser has cookies enabled for the site.
  4. Chat with us if these solutions do not work.
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