Issue you’re experiencing
When I click on the chat button nothing happens. The chat window does not open.
- You are using a custom chat button and it is not properly configured.
- The live chat code on your website is outdated and cookies are set to disabled in your browser.
- If you are using a chat link make sure the URL linked to the button is correct.
- If you are using an old version of your live chat code, ask your visitors to enable the browser has cookies enabled for the site.
- Chat with us if these solutions do not work.