Is there a delay time for a visitor to disappear from Agent Console after he/she leaves my site?

June 2nd, 2018 | Monitor & Chat

Yes, there is a delay time.

With our current version live chat, there will be a delay time for a visitor’s status to change with following three scenarios:

  • From Chat ended to Out of site (approximately 3 minutes).

  • From In site to Out of site (approximately 3 minutes).

  • From Out of site to disappearing from Agent Console (approximately 1 minute).

The delay time is designed to buy you more time to view the chat transcripts, visitor information or update pre-chat information after the visitor has left your site.

Please note that the delay time becomes a little longer if visitors have stayed on your site for more than half an hour.