How can I integrate my WeChat Official Account with Comm100 Live Chat?

September 3rd, 2018 | Settings & Customizations

Comm100’s WeChat Integration allows you to add your WeChat Official Account to Comm100 Live Chat. With this integration, you can reach your WeChat customers and handle all their queries within the Comm100 Live Chat Agent Console.

This article outlines the steps needed to configure the WeChat Integration. Note that our WeChat Integration is available in our Comm100 Multi-Channel Plan. Please chat with our online agents or speak to your account manager for more details.

Step by Step Instructions

  1. Log into your Comm100 Control Panel.

  2. Go to Social Media menu, then select WeChat.

    WeChat Menu
  3. Click the Add Official Account button.

  4. Scan your WeChat QR code to authorize Comm100’s access in the pop-up window. You need to scan the QR code using your admin’s personal WeChat ID that is associated with your WeChat Office Account.

    Note: To enable the integration, you have must a Verified WeChat Subscription Account or a Verified WeChat Service Account.

    Scan the WeChat QR Code
  5. Confirm the authorization on your WeChat ID.

    Scan QR Code Successful
  6. Your WeChat Official Account has been added.

    Integrated WeChat Office Account
  7. Click on the Edit button under Operation for more integration options.

    WeChat Operation Options
  8. In the Edit Official Account page, select an Agent or Department as the Default Assignee and change the default priority of incoming WeChat queries.

    Default Assignee

The integration is now complete. Your agents will now be able to respond to incoming WeChat messages under the Social module in your Agent Console.

WeChat Conversations


  1. For a single message, the maximum number of characters an agent can input is 2000 .
  2. Agents can only reply messages received within 48 hours.
  3. Agents cannot reply to a visitor who has unsubscribed from the integrated WeChat account.

If you need any further assistance setting up your WeChat integration, feel free to chat with us.