05/24/2018 | Release Updates – Improvements for Live Chat and Salesforce Integration (On Cloud Platform)

In our commitment to constantly improve products and user experiences, we’ve added the following improvements to our Live Chat Salesforce Integration.

• Added the option for you to attach a chat or offline message as a Task under a Salesforce Contact.
  
• Added the ability to identify Salesforce Accounts, Contacts and Leads by mapping more than one field. You can now add up to 3 mapping rules.
  
• Added the process to automatically assign the default task Due Date value with the task create date when a chat or offline message is created as a task.