In our commitment to constantly improve products and user experiences, we’ve added the following improvements to our Live Chat Salesforce Integration.
Added the option for you to attach a chat or offline message as a Task under a Salesforce Contact.
Added the ability to identify Salesforce Accounts, Contacts and Leads by mapping more than one field. You can now add up to 3 mapping rules.
Added the process to automatically assign the default task Due Date value with the task create date when a chat or offline message is created as a task.