How to Export/Import Canned Messages

You can now import canned responses in a bulk instead of writing them one by one. We also support exporting them if required. This article will demonstrate how to do both:

Import Canned Messages:

1. Create an .xls/.xlsx/.csv file using the following template:

2. In your Comm100 control panel, go to Settings > Canned Messages.

3. Click Import.

4. Upload the file you created with the canned responses.


Note: After you Import, the new data will be added to your existing canned messages.

Export Canned Messages:

1. Go to Settings > Canned Messages

2. Click Export.

3. Select the file format for the downloadable file and Click OK.

4. Save the file to your desired location.

If you have any questions, please contact our support team on our Website.

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