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How to stop a chat?

March 8th, 2016 | Monitor & Chat

To stop an ongoing chat, please follow the steps as below:

On the Visitor Side

  1. Visitors can click End Chat in the top right of the chat window to stop the chat;

    End Chat from Visitor Side
  2. After that, visitors will get a pop up message to confirm whether they want to leave the chat.

    End Chat Confirmation on Visitor Side

On the Agent Side

  1. Agents can click Leave Chat in the Agent Console window to leave a chat;

    End Chat on Operator Side
  2. After that, a confirm message will pop up and agents can click YES to stop the chat.

    End Chat Confirmation on Operator Side